553 complaints to CNWL about their service between July 2015 and July 2016 – Whatdotheyknow.com (TWO THOUSAND FOUR HUNDRED AND THIRTY FIVE COMPLAINTS IN 6 YEARS!)

cnwl.nhs.uk.uncovered

CNWL complaint volume figures:

553 complaints in 2015/2016

470 complaints in 2014/2015.

537 complaints in 2013/2014.

331 complaints in 2012/2013.

306 complaints in 2011/2012.

238 complaints in 2010/2011.

2,435 complaints between 2010-2016 

NHS complaints law and CNWL complaints procedure

Dear Central and North West London NHS Foundation Trust,

I understand that CNWL receives many complaints. I’d like to know
how many complaints were received between July 2014 and July 2015.

Please also advise how many complaints did CNWL receive for not
complying with own complaints procedure.

Please confirm how many complaints did CNWL receive for not
complying with NHS complaints law.

Yours faithfully,

James

Dear James,

Thank you for your request.

Due to the amount of Freedom of Information requests we are receiving around 550% of what we received during this month in 2013, and reductions in staff to deal with requests, please accept this as confirmation of receipt…

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